Over the past few months, as I have transitioned into my role as the new CEO of NRL Federal Credit Union, I am reminded daily how exciting a time this is for our team and our members. The former CEO, Linda Powell, provided a strong foundation for the credit union, and I am grateful to continue her legacy and lead the credit union into the future.
I look forward to implementing new ways to grow our membership, provide more innovative systems and processes, and offer new products and services that will benefit all members.
We appreciate you using your NRL Federal Credit Union credit and debit cards, and we want to reward you for that loyalty. Be on the lookout for new payment products and programs that will show you how much we appreciate your business!
We also want to continue improving member experiences in our branches and in the call center. Regardless of which method you choose, we want that experience to be phenomenal.
The Credit Union philosophy of “people helping people” is as true today as it was 100 years ago. I will work diligently to make sure the communities NRL Federal Credit Union serves grow stronger through our outreach initiatives.
But at the end of the day this is OUR credit union. I am honored to be in a position to impact your financial future in a positive manner. Along the way, I will be seeking your opinions and feedback on ways to improve our credit union, but I would like to hear about all of your great experiences, too! You can share your thoughts with me at CEOFeedback@nrlfcu.org.
Thank you for the honor of leading NRL Federal Credit Union. The best is yet to come!
Kristin D. Shultz, PMP
President/Chief Executive Officer
5440 Cherokee Avenue | Alexandria, VA | 22312
P 301-839-8400 ext. 8460