Got a Question? Find Your Answer Here.
Q. What type of questions can I have answered through live chat?
A. For protection of your account information, we are able to answer general questions only, nothing related to specifics of an account. Please do not include account or social security numbers in live chat.
Q. If I am traveling out of the area and need to access my NRLFCU account, how can I do that?
A. We are affiliated with National Shared Branches. To find a national shared branch or a surcharge-free ATM, you can go ATM/Branch Locator and search by address or zip code.
Q. How do I add a joint owner?
A. If you are opening your account(s) with a joint owner/co-applicant, they must be present during the enrollment process in order to validate their identity. If they are not available, open your account as an individual and request the appropriate application(s) to have a joint owner added at a later date.
Online Banking Questions
Q. Can I transfer money online from another financial institution?
A. Yes, you can set this up through Online Banking. Click Services on the Main Menu, Add an External Account and follow the instructions. To begin you will need the following information about the account you would like to add: Institution’s Routing Number; Your Account Number, and Account Type (checking or savings).
Q. Why can’t I see all my bank accounts?
A. Please contact a credit union representative at 1-301-839-8400 to assist you with this problem.
Q. Where do I go to see my eStatements?
A. You do this through Online Banking. Click on the “Transactions” icon on the left hand side tool bar. Then click on “Statements.” You may have to do a PDF verification where you copy the code from a pop up window and paste it on the website. Then you will be able to select the statements you wish to see.
Q. How do I name my accounts?
A. This is done through Online Banking. Click on “Settings” on the left-hand side toolbar. Then click on “Update Acct Nicknames.” At this screen, you can see a list of your accounts and rename them what you would like.
Q. Can I make a credit card payment online from my account at NRLFCU?
A. Yes, go to Online Banking and click on the “Transactions” icon on the left hand side toolbar. Then click on “Funds Transfer.” Select the account you want the payment to come from. Then select your credit card in the “TO” drop down. Input an amount, date of payment, and a memo if you like. Then click “Transfer Funds.”
Q. If I am a joint owner on a credit card, why can’t I view credit information online?
A. Only the primary account holder has access to credit card information online.
Q. How do I get to Bill Pay?
A. In Online Banking, click Transactions, then click Bill Payment.
Q. Why must I get a secure access code for a computer that I have been using all the time?
A. It may be because you deleted your cookies, which is what identifies your computer. This may require you to re-authenticate every time to go online.
Q. When I tap NRL Mobile app on my tablet, why does it not respond?
A. You may need to go to the app store and download the latest version of our Mobile application.
Q. How do I make funds transfers to my other accounts?
A. Go to the menu on the left under Transactions, and click Funds Transfer.
Q. How do I change my address online?
A. Log into Online banking, click on Services, then click on Update Contact Info.
Q. I locked myself out of online banking trying to enter the wrong password, and now cannot access my account. How can I fix that?
A. Call 301-839-8400 to speak to a representative, who can assist you.
Q. How do I pay my NRL Credit Card bill with the new website?
A. In Online Banking, go to Transactions, Funds Transfer and select the account from which you will make the payment in the From box and the card account you are paying in the To box. OR go to Services, select Credit Card, chose your card, and select Make a Payment.